How to Make a Complaint about Dyfed-Powys Police
This is a plain-English guide to the official process. Always keep copies of everything you send and receive.
1. Most complaints (officers or staff below Chief Constable)
These go to the force’s Professional Standards Department (PSD).
- Online form on the Dyfed-Powys Police website (preferred)
- Email: psd@dyfed-powys.pnn.police.uk
- Post: Professional Standards Department, Dyfed Powys Police, PO Box 99, Llangynnor, Carmarthen, SA31 2PF
- Telephone: 01267 226044
2. Complaints about the Chief Constable
These go to the Office of the Police and Crime Commissioner (OPCC).
- Email: opcc@dyfed-powys.police.uk
- Post: OPCC, PO Box 99, Llangunnor, Carmarthen, SA31 2PF
3. What to include in your complaint
- What happened, when and where
- Names or descriptions of officers/staff involved (collar numbers if known)
- Any witnesses or evidence (photos, body-worn video references, medical records, etc.)
- What outcome you would like
Tip: Ask for your complaint to be recorded under Schedule 3 of the Police Reform Act 2002 if you want the full formal process and the right to a later review.
4. After you receive the outcome
If you are unhappy with how the complaint was handled or the outcome, you usually have the right to request a review.
- Most reviews are dealt with by the OPCC (apply within 28 days of the outcome letter).
- More serious matters may go to the Independent Office for Police Conduct (IOPC).
The review looks at whether the handling was reasonable and proportionate — it does not re-investigate the original incident from scratch.
5. Very serious cases
Deaths or serious injuries following police contact, serious corruption, or certain other sensitive matters must be referred to the IOPC. You can still submit your complaint to the force or via the IOPC website.
Important: This is general information only and is not legal advice. Processes and time limits can change. Always check the latest official guidance.
Need help understanding any of this? Get peer support or email contact@reformdyfedpowyspolice.uk.